Refund and Returns

Returns Policy

We believe in getting things right the first time and to the highest standard of quality. If you notice any damage after delivery this must be reported within 48 hours and supported with photographic evidence so we can see the damage remotely, we will then arrange to fix the issue.

Whilst we hope you are delighted with your new bespoke design, if you wish to return it for any other reason, as all of our furniture is made-to-order (with the exception of accessory items) then a minimum 50% restocking charge will apply, to cover build time and material costs. You will also be required to cover the cost of collection at £59.

If you wish to cancel your order for any reason at all following purchase and before delivery this must be done before the order is fully confirmed and an agreed initial delivery date is set, then the same restocking charges as above will apply. The reason for this is because if we have began production of that unit as all of our furniture is made-to-order, the frame for that design may not be re-workable or re-sellable.

To arrange a return or cancellation just call us on 01353 361843 or email us at info@elyfarmhousefurniture.co.uk

Please contact us at info@elyfarmhousefurniture.co.uk to ask for the return and explain the reason for the return and you will be given the returns address. Please note, the item must be returned to us in the condition that it was sent to you, so please ensure the product is packaged as you received it so it does not get damaged in transit, unfortunately, we cannot cover the returns cost. To ensure the return comes back to us safely we advise that you ask for a proof of postage receipt.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.