Home > Frequently Asked Questions

Do you have a showroom?

Our showroom is NOW open. With a range of Kitchens, appliances and furniture on display. If you would like to discuss your kitchen furniture needs we welcome customers to make an appointment before visiting. Alternatively to arrange a telephone appointment please contact us to arrange.

What are your lead times?

Our products are handmade to your order and will usually have a lead time of around 8-12 weeks for furniture or 6-12 weeks for kitchens. If you have a specific deadline please do talk to us and we will always accommodate where we are able.

What is your delivery cost?

Prices start from £59, please see our delivery page for more information on your area.

Can we choose any paint colour?

Any colour can be used, we can use a specific brand or a RAL Code. If you need any advise please just let us know!

How do I contact Willis & Stone?

You can call 01353 361843 weekdays between 9am and 5pm or you can email elyfarmhousefurniture@gmail.com

                                                                                                                                    

Stone Flooring

Can you guarantee a colour?

As all of our stone is completely natural, we cannot guarantee the colour. Each tile will vary in tone and colour. This adds to the beauty of the stone, as this is a look which can never be achieved with a man-made product. We will pack your whole order from the same batch, in order to minimise variation as far as possible, but there will still be natural colour variation within the batch.

Will my order look the same as my sample?

We send out free samples of our natural stone and porcelain tiles and wood flooring, to give you a feel for the product and to give an indication of the colour and finish of the tile. However, we do not recommend that you base your entire colour scheme on a sample, as colours will vary and it will not show all variation possible in the product.

How much should I allow for wastage?

We recommend allowing at least 10% extra in your measurements, so you have enough for off cuts, damages, wastage and if any tiles have variation that is not to your liking. We also recommend allowing 10% extra for our parquet range and 5% extra for our planks.

Can I fit my floor on the day of delivery?

Our natural stone is packed wet at the quarry so will often arrive with the customer still damp. We recommend allowing 48 hours for the tiles to dry out so you can see the true colour before laying.

How can I clean my stone tiles?

You cannot use any harsh chemicals to clean the tiles, as this can strip the sealer and damage the stone. The tiles will need regular sweeping and mopping, and as long as they are sealed properly, should be easy to maintain. We recommend using SEALAStone Degreaser or SEALAStone Powerclean to clean the tiles.

How often do they need sealing?

If you use our SEALAStone sealer, the tiles will need sealing every 5-7 years, depending on traffic.

Happy Clients

Simply the best kitchen refurb experience!..

Our key priority when picking our kitchen company, was to find one as passionate about our project as we were! From the moment we walked into the Willis & Stone showroom we knew we had found our team! Knowledgable, accessible, honest with impeccable customer service from start to finish. We could not be happier with our finished space - it has transformed the heart of our home and I feel so lucky to have it every time I open the butler pantry door!

5

K. Newton

Above and beyond to deliver our dream kitchen!..

Jamie, Molly and the team at Willis & Stone went above and beyond for us at every turn to deliver our dream bespoke kitchen within budget. Jamie and Molly have been so kind and so easy to communicate with, we couldn't recommend them more highly!

5

Anonymous

Fantastic company, great design service and attention to detail. Beautiful product with superb customer service. Would definitely recommend and use again.

5

C. Clarke

Willis & Stone designed and manufactured our kitchen. Great quality custom made at a sensible price. Service was excellent and everything happened as planned. We were so pleased with the result that we ordered a number of other items of furniture from their range.

5

M. Wing

Exceptional quality that’s built to last…

Willis & Stone designed & manufactured not only our kitchen but also several other pieces for lounge & dining room. Exceptional quality throughout the entire process & finished product. Their furniture is built to last! We’re about to embark on a new full house renovation project & excited to be working with the lovely team at W&S again very soon.

5

A. Blair

Wow factor kitchen...

We absolutely love our new kitchen from Willis & Stone, Jamie and Vicky were very helpful and Vicky designed our perfect kitchen and gave great advice on handles, colours and configuration. The kitchen is very high quality and will no doubt stand the test of time for many years to come.

5

E. Gerard

We are absolutely delighted with our new kitchen. The service we received and the quality of the kitchen is amazing. Being able to purchase all of our new electrical goods from Willis & Stone too, made the whole experience so much easier. We would not hesitate to recommend Willis & Stone to anyone purchasing a new kitchen.

5

C. Warren

Great service, communication and attention to detail. The whole team were a pleasure to deal with from designing to the installation of our kitchen in our self build project. Site visits to measure up were made on more than one occasion and Vicky offered us lots of helpful advice in the design layout and was worth her weight in gold on assisting us with colour choices too. The finished kitchen looks stunning and we would highly recommend this company without hesitation.

5

J. Marston

We are over the moon with our kitchen and so pleased that we chose to go with Willis & Stone. The support, care and attention to detail throughout the whole process was second to none. The whole team honestly made it less stressful with great communication, flexibility and a real personal approach. I know for sure that we will be using them for other things we have planned in the future.

5

R. Couzens

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