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Delivery Information

We understand that your goods must be delivered in perfect condition, which is why we take so much care and attention when designing our packaging. We pride ourselves on our customer service and aim to dispatch all orders promptly, subject to stock availability.

Below you will find all of our delivery charges*.

Furniture Delivery and Heavy items

From £49 Delivery Charge.

Please use our postcode look up at checkout.


Chairs and Stool Delivery

FREE

We deliver all our chair and stool orders free of charge. If you are ordering chairs along with a table then we will deliver everything together within our specified lead times. If you are just ordering chairs we will despatch these via DPD once the order is ready. Lead times for finished chairs is 2-3 weeks.

Bench and Coffee Tables - Our benches and coffee tables are charged at a flat rate of £25

*Please note that additional charges will apply for some Northern Territories, Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Island addresses.

Tables and large Furniture items

MAINLAND ENGLAND £49 delivery charge

CB CAMBS postcode £10 delivery charge

SOUTH WEST ENGLAND £75 delivery charge

WALES £59 delivery charge

SCOTLAND (MAINLAND) £75 delivery charge

HIGHLANDS AND ISLANDS Please contact us for delivery rates to your location.

Collection from our workshop address is Free of Charge.


Returns Policy

We truly hope that you are happy with your item but if for any reason you are not, you may return it to us within 7 working days of receipt. Please contact us at info@willisandstone.co.uk to ask for the return and explain the reason for the return and you will be given the returns address. Please note, the item must be returned to us in the condition that it was sent to you, so please ensure the product is packaged as you received it so it does not get damaged in transit, unfortunately, we cannot cover the returns cost. To ensure the return comes back to us safely we advise that you ask for a proof of postage receipt.


Bespoke Terms & Conditions

Furniture Delivery Information

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated time scale. Prior to delivery you will be offered a delivery day based on our carrier’s availability in your area. If you cannot accept the date offered this might delay your delivery. Our carrier will call approximately two days prior to the agreed delivery date to confirm the day and an estimated time. The customer must be available at the address to sign and acknowledge receipt and acceptance of the furniture. We reserve the right to charge for storage costs and redelivery if we have to store your furniture or bring it back because you have been unable to accept delivery. In the instance where the customer cannot accept delivery in the given timescale we will be forced to charge storage at £30 per week in most cases.


Access

It is your responsibility to ensure that the furniture you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and if there are any tight corners, narrow staircases and doorways.

Acceptance of Order

Your order becomes binding as soon as we receive your paperwork & deposit. The bespoke furniture you order will be made specifically for you in accordance with the instructions and specifications you have given us. It is your responsibility to check all details and aspects of your order are correct – particularly when we send you your order acknowledgement and that the goods are suitable for your requirements, including measurements, dimensions, access & delivery.


Dimensions

Please note item sizes are nominal and may vary +/- 10mm on sizes stated. Where space or fit are of paramount importance the customer should satisfy themselves that the item is suitable for the purpose intended and will fit the available space. When there are critical dimensions such as restricted ceiling height etc. we must be given the measurement together with any desired clearance. We cannot be held responsible for inaccurate measurements.


Liability

All goods are thoroughly checked and packed prior to dispatch however if your furniture arrives damaged or we have made mistakes with your order, we will of course repair it as soon as possible. Please check your furniture carefully and report any problems immediately on delivery as we will not be held liable for any defects identified after receiving a signed acceptance of delivery. We cannot be held liable for conditions of use or storage within the customers’ house after delivery which may affect the furniture in any way. If light damage does occur in transit we will endeavour to repair and make good, this will typically be carried out onsite for any orders within the UK mainland. For goods outside of UK mainland traveling via third party courier, damage is not covered.

Due to the nature of large, heavy items during delivery we will endeavour to take all precautions to ensure no damage occurs to customers property. However we are aware accidental damage can sometimes occur. In the event of any accidental damage caused by ourselves our first course of action would be to make good where possible and second to pay compensation to a maximum amount of £100. With this is mind it is your responsibility to:

- provide non-slippery protection for your floors (both for carpets and wooden flooring) from the front door to the final placement of the Products. We cannot carry enough protective sheeting for all our deliveries. We cannot be held responsible for damage to floors or carpets if they are insufficiently protected;

- ensure that the access to the area and the area itself for the Products to be installed is clean and clear of obstruction prior to our arrival. We are not responsible for moving any existing furniture or any other objects. We will not take any unwanted furniture or other objects away for disposal.

is up to the customer to ensure all entrance ways, flooring and walls are protected appropriately prior to delivery.

Heat sources

It is not advisable to position the furniture in very close proximity to a direct heat source eg. a radiator/Aga. We advise against putting the furniture in direct contact with underfloor heating.

Floors

Uneven floors may affect the performance of the doors, in terms of altering the gaps which could lead the doors to pinch.


Payment

We require a 50% deposit upon ordering & the final 50% payment before delivery is made. Please note that your deposit confirms your order. Payment can be by debit card, bank transfer or by credit card. Payments by instalments is also available, please call us to discuss this option. Please note goods will not be dispatched until full payment is received.

Our payments are all processed via PayPal, we therefore accept PayPal, and all credit and debit card payments via PayPal.

Our website will allow a deposit of 50% to be made to confirm your order, our general turnaround/lead time on new bespoke items is 4-8 weeks but we have been known to deliver sooner than this. At any point you can then check your order and make any additional payments. We will notify you that your item is ready for delivery so balance payments can be made before we deliver any goods. Please note full payment must be made before delivery.


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